GUARANTEE

I fully expect you to enjoy a good germination from my seeds.  If that is not the case, please let me know, for either information and advice, replacement seed or a credit note.  But when you do get good results…please tell your friends and let them benefit from good seed of cottage garden, rare and unusual plants at a brilliant price!!

Payment may be by cash, postal order, or cheque, and is usually made in £ sterling (contact Carrie regarding payment options from overseas). Touchwood also takes credit card or debit card payments as well as Paypal payments.  Payment for products will usually be on or before receiving, or postage of the products.  Payment for services such as gardening, giving talks, running workshops, writing features etc, will usually be paid on receiving the service.  Prices may change from time to time, and publishing in this website is not to be taken as actual cost as Carrie reserves right to increase prices if necessary. Package and postage costs are given as UK delivery addresses, and may fluctuate from time to time as the Post Office changes their prices.  For non-UK shipping, please contact Carrie regarding costs and payment options.  EU p&p costs, for example, are usually double the UK rate.

NON DELIVERY. I always get proof of posting from my post office, so you can claim from Royal Mail in the case of non-delivery (note, basically I cannot claim for you, as Royal Mail say my home-harvested plants and seeds have no value as I didn't pay for them! When you claim you should get the full cost of your order refunded.). Unfortunately Royal Mail asks that you wait about 3 weeks before they agree that anything had not been delivered. Within their stipulated time, plants can die when too long in the post, and there is no redress possible. However, I am in awe of the postal service, plants sent 1st class are usually there the next day: amazing! You can pay for extra insurance, eg signed-for delivery. You can also pay extra and choose 'next day delivery', but please be aware that actual postal costs are extremely high for this service (2009: over £5, and over £7 for a Saturday delivery on a lightweight jiffy-bag!).

You undertake to pay the agreed cost and to keep any agreed appointments wherever possible, or to provide at least 24 hours advance notice of any need to rearrange appointments where a change is absolutely necessary.  Carrie will give as much advance notice as possible for any changes that she might make.

If any plant fails to thrive (or seeds fail to germinate), please contact Carrie for information, advice or replacement as relevant.  In the unlikely event that you are not satisfied, Touchwood will refund a mutually agreed fair amount, or provide other support. In reality, it’s expected that you will be delighted with the products and service. 

Due to the nature of the products, Touchwood Flower Essences, Kombucha and DVDs may not usually be returned.  If you are not delighted with any other product, please contact Carrie to discuss options.

This document is intended to be part of a legal and mutually binding agreement between Carrie Thomas of Touchwood and any customers.

Touchwood reserves the right to change, modify, add or remove parts of these Terms and Conditions at any time. Please check these Terms periodically for changes.

Accuracy of information: Touchwood takes care to ensure that the information it provides on this website is correct but cannot guarantee that the information will be accurate, complete or up-to-date. I give no warranty, either express or implied, as to accuracy, fitness for purpose or quality of the information contained in this website. If you see anything on this website that you believe is untrue, incorrect or out of date, please contact me.

This website contains links to other websites or may contain advertisements for products and/or services of other organisations. Touchwood does not in any way endorse or have any responsibility for such organisations or websites or their products/services.

Some of the views and opinions contained within this site may be reflective of the individuals who submitted them and must not be taken as fact or the opinions and views of the owner of this website.

These terms shall be governed by English/Welsh law

All relevant images, texts and animations are probably © copyright Carrie Thomas. Please ask if you wish to use anything.
You may not make alterations or additions to the material on this site, or sell it or misappropriate it.

My material may be downloaded or copied for personal use. However, please ask first. Appropriate acknowledgment of the copyright owner is appreciated if material is to be re-published in any format.